Publishing Talks: Interview with Dan Harke of Mayo Clinic Press

Publishing Talks began as a series of conversations with book industry professionals and others involved in media and technology, mostly talking about the future of publishing, books, and culture. I’ve spent time talking with people in the book industry about how publishing is evolving in the context of technology, culture, and economics.

Some time back, this series broadened to include conversations that go beyond the future of publishing. In an effort to document the literary world, I’ve talked with a variety of editors, publishers and others who have been innovators and leaders in independent publishing in the past and into the present.

These conversations have been inspirational to me on many levels. I have gotten to speak with visionaries and entrepreneurs, as well as editors and publishers who have influenced and changed contemporary literature and culture. I’ve also had the opportunity to speak with a number of friends and colleagues I have met over the many years I have been in the book business.

This week, I talked to Dan Harke, who manages the Mayo Clinic Press in Rochester, Minnesota. Mayo Clinic is doubtless familiar to Writerscast listeners – it is probably the best-known health care organization in America. It has 73,000 employees (including thousands of MDs) and cares for more than 1.4 million people annually. Mayo is almost always ranked as the number one hospital in the US.

For many years, Mayo Clinic licensed content to established publishers, and sold books direct to consumer only through its mail order business associated with its long-running Mayo Health Letter. Several years ago, Mayo established the Mayo Clinic Press to publish its own books, and now is in the process of growing to become a full line trade publisher, while still maintaining its mission-driven commitment to healthcare for the greater good. Aside from consumer health books, Mayo is now publishing children’s books, ebooks, audio books and podcasts, as well as its still vibrant health letter.

Dan comes to publishing from a diverse background with skills and knowledge in health care, marketing, and innovation, which gives him a very different perspective about publishing than many of us with experience mostly in trade publishing, so I think this conversation will be of interest to many Publishing Talks listeners.

You can look at MCP’s terrific website here.

In the interest of full disclosure, I want to mention that I am a consultant to MCP on trade publishing and marketing matters.

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Publishing Talks: Interview with Jeff Deutsch of Seminary Co-op Bookstores

Publishing Talks began as a series of conversations with book industry professionals and others involved in media and technology, mostly talking about the future of publishing, books, and culture. I’ve spent time talking with people in the book industry about how publishing is evolving in the context of technology, culture, and economics.

Some time back, this series broadened to include conversations that go beyond the future of publishing. In an effort to document the literary world, I’ve talked with a variety of editors, publishers and others who have been innovators and leaders in independent publishing in the past and into the present.

These conversations have been inspirational to me on many levels. I have gotten to speak with visionaries and entrepreneurs, as well as editors and publishers who have influenced and changed contemporary literature and culture. I’ve also had the opportunity to speak with a number of friends and colleagues I have met over the many years I have been in the book business.

This week’s podcast is one I am really excited about. Jeff Deutsch is the director of Chicago’s Seminary Co-op Bookstores, which calls itself the first not-for-profit bookstore in the United States whose mission is devoted to bookselling (there are other nonprofit bookstores of course, generally components of literary centers, like Beyond Baroque in Venice, California, Woodland Pattern in Milwaukee, and Writers and Books in Rochester, NY are examples).

Last spring I read a report of a Book Industry Study Group panel that included Jeff, and what he talked about immediately caught my attention. Deutsch was reported to have said that the model of bookselling we’ve inherited needs to be rethought: just facilitating more sales, more efficiently, is not the way for bookstores to survive. A bookstore that actually means something to readers will need to carry a deep backlist and to spend time helping readers discover new voices, new texts.

During that panel Deutsch said, “The publishing world and distributors—what you value is not our ability to sell books,” because independent bookstores can never sell in the same volume as Amazon. “Yet we all know how important bookstores are,” he said. As publishers and booksellers once knew, developing readerships for books and authors takes time and devotion that have been boiled out of the entire process now.

Jane Friedman’s outstanding book industry newsletter Hot Sheet compared Jeff’s approach to the Slow Food movement (I think that idea makes sense – I wrote a manifesto for publishers a few years ago on the idea of Slow Publishing, but never developed it enough to publish). Nina Barrett, owner of Bookends & Beginnings in Illinois (which has filed a lawsuit against Amazon), also on the BISG panel said “I think it’s like Alice Waters talking for decades about a sustainable food ecosystem and ultimately revolutionizing the food industry that way. That’s the point we’re at.”

As Jane pointed out, “independent booksellers will lose every time if they base their worth on the mere transactional value of selling books. His stance—that bookselling has a deeper meaning and cultural value—is indeed how boutique and online retailers outside of the Amazon ecosystem are positioning themselves for success.”

Deutsch also said, “We should figure out models that support the work that we’re trying to do, not shoehorn this other model of retail that is really just about buying and selling and not about culture….We all have vocational awe, but couldn’t we have vocational awe and still make a decent living?”

This conceptual framework resonates with me and I think is worthy of much more discussion. Why shouldn’t there be a nonprofit bookselling sector to promote literary and other noncommercial books and authors, just as there is a nonprofit theater? Why should we continuously try to fit a crucially important culture activity into a commercial model, and always fail?

I hope that hearing Jeff talk about this concept will help stimulate further discussion and concrete action. Please feel free to comment and if you are interested in helping, please be in touch.

Connect to the Seminary Co-op Bookstores website here.

Before joining the Co-op Deutsch was the director of stores for the Stanford Bookstore Group and prior to that managed the Cal Student Store at the University of California, Berkeley.

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David Wilk talks with Dominique Raccah of Sourcebooks

Publishing Talks began as a series of conversations with book industry professionals and others involved in media and technology about the future of publishing, books, and culture. As we continue to experience disruption and change in all media businesses, I’ve been talking with some of the people involved in our industry about how publishing might evolve as our culture is affected by technology and the larger context of civilization and economics.

I’ve now expanded the series to include conversations that go beyond the future of publishing. I’ve talked with editors and publishers who have been innovators and leaders in independent publishing in the past and into the present, and will continue to explore the ebb and flow of writing, books, and publishing in all sorts of forms and formats, as change continues to be the one constant we can count on.

It’s my hope that these conversations can help us understand the outlines of what is happening in publishing and writing, and how we might ourselves interact with and influence the future of publishing as it unfolds.

Dominique Raccah is the founder and CEO of independent publisher Sourcebooks, based in Naperville, Illinois, which she began in 1987 after an earlier career in advertising. Reflecting Raccah’s background and interests, Sourcebooks has always been strongly oriented toward marketing and promotion, devoting countless hours and dedicating significant resources to research, intelligence and outreach, and to understanding what customers want. This significantly differentiates Sourcebooks from most other independent publishers, so many of whom are more focused on developing content as opposed to what the customer needs or wants.

But Raccah is more than a smart marketer. She is a highly capable business person, an active entrepreneur, and somewhat of a visionary in terms of technology, business structure. She has been  and continues to be willing and able to pivot on her business models and plans much more quickly and readily than most of her peers.

At this stage, after more than a quarter century of successful innovation, she has become a thought leader in the book industry and her presentations about publishing and business structure and opportunities are often models of clarity and deep perception, that are valued by colleagues and competitors alike. In November 2013 she was named FutureBook’s Most Inspiring Digital Publishing Person of 2013.

Indicative of the ways Raccah has embraced technology to drive her business forward, in an interview with the Chicago Tribune last year she said that digital technology “has been transformative because it allows you to tackle new kinds of problems and create new ways of connecting books and readers.”

In our conversation, which took place in New York City in January, 2015, we covered a wide range of topics, from the history of Sourcebooks, through the present business and publishing landscape that interests and motivates Dominique as she continues to moves her company forward in a highly challenging environment. Much of our conversation focuses on Raccah’s industry leading efforts to work directly with readers to make Sourcebooks’ publishing brands meaningful to readers, and to learn directly what consumers want in their reading experiences. After a concerted effort over the past few years, Sourcebooks is now one of the leaders in the book industry in selling books directly to readers. It was a pleasure speaking with Dominique – who gives a great interview – and I hope this is a conversation that will be both useful and valuable to anyone interested in contemporary publishing.

Sourcebooks features a long list of innovative and successful publishing programs and projects, including Poetry Speaks, The Shakesperience, an interactive iBook that combines audio, video and a glossary to aid understanding of Shakespeare’s plays, and Put Me In The Story, which customizes children’s picture books with the reader’s own name and photos to get kids excited about reading.

Raccah has a master’s degree in quantitative psychology from the University of Illinois at Chicago Circle and worked at Leo Burnett’s quantitative research department before starting Sourcebooks in her home in 1987.

Sourcebooks now has 120 employees, eight imprints and publishes more than 350 titles annually, several of which have been national best-sellers in recent years.

Some worthwhile links:

Dominique’s TedX slideshare The Book in Transformation: A Publisher Vision for the Future

Chicago Tribune interview with Dominique Raccah

Mercy Pilkington article Sourcebooks Dominique Raccah Speaks on Driving Innovation

Put Me in the Story site

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